CIOs supporting a hybrid mix of in-office and remote workers, and those who float between, need to implement new tools and strategies to get it right. But they will also need to change how they think about hybrid work, which analyst firm Forrester characterizes as “messy” even as it says 51% of organizations are moving in this direction. Hybrid work is often thought of in terms of location, according to a November Gartner report. “If leaders focus on location alone, they’ll miss much larger benefits … including flexible experiences, intentional collaboration, and empathy-based management,’’ th…