Next generation chatbots are now writing poetry and giving math lessons, but these smart applications have a bigger job to do. Advanced chatbots simulate human interaction via complex artificial intelligence (AI) processes, or conversational AI. As business-ready systems, conversational AI is joining mainstream tech to deliver strategic benefits to customers and employees. For companies looking to adopt or expand their use of conversational AI, there’s quite a bit to understand and consider. Now that humans and machines are talking to each other, decision-makers will need clarity around the ca…