In some form or another, a recession is looking increasingly likely in 2023. The Conference Board, a global nonprofit think tank, called for a 96% probability of recession in the U.S. within 12 months from October 2022. That’s a steep increase from the 0% likelihood in early 2020 through early 2022.[1] We can be confident that regardless of the severity of the looming downturn, it’s likely to affect businesses across all sectors of the economy. In an environment like this, tightening is inevitable. Yet, contact centers that spend strategically will be best positioned to weather the storm. The …