What’s changing
To help protect you from unwanted calls and potentially harmful scams, Google Voice shows a “suspected spam caller” label on all calls that Google believes to be spam. Google makes this determination using the same advanced artificial intelligence that identifies billions of spam calls each month across Google’s calling ecosystem.
The new labels appear on the incoming call screen and in the user’s call history. Users can either:
- Confirm a suspected spam call, which causes future calls from that number to go directly to voicemail and call history entries to be put in the spam folder
- Mark a labeled call as not spam, after which the suspected spam label is never displayed for that number again
Get an alert that an incoming call is suspected spam
Getting started
- Admins: There is no admin control for this feature.
- End users: Suspected spam labeling appears automatically when the Voice spam filter setting (Settings > Security > Filter spam) is OFF. When spam filtering is ON, all calls that Google identifies as spam are automatically sent to voicemail, and the call entry is put into the spam folder. Visit the Help Center to learn more about blocking calls and messages or marking them as spam.
Rollout pace
- Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on December 29, 2022
Availability
- Available to all Google Voice customers